Privacy and cookies

01Who we are

MMC Heating & Plumbing Ltd is the data controller for personal information collected through this website and when you contact us.

We're a company registered in England and Wales, company number 17427016. Our registered office is 47 Hollyhock Drive, Liverpool L11 1HY. You can reach us on 07500 420605 or at mmcheatingplumbing@outlook.com.

ICO registration number: [To confirm: ICO registration number, or confirmation that MMC is exempt]

02What we collect

When you request a boiler quote

Your current boiler type, the number of bedrooms and bathrooms in your home, your first name, phone number, postcode, and optionally your email address and any notes you add.

When you send a message through the contact form

The type of help you need, your name, phone number and message, and optionally your email address and postcode.

When you call, email or message us

Your contact details and whatever you tell us about the job, plus details we need to arrange and carry out the work, such as your address.

When you use this website

Like any website, the services that deliver its pages receive your IP address and basic technical information about your browser and device. If you accept analytics cookies, we also collect information about how you use the site (see Cookies).

03How we use it

• To reply to your enquiry and give you a quote.
• To arrange, carry out and follow up on work you've asked us to do.
• To keep the records we need for gas safety work, tax and accounts.
• To keep this website secure and stop spam form submissions.
• If you accept analytics cookies, to understand how the website is used so we can improve it.

We don't sell your information, and we don't use it for automated decision-making or profiling. We won't send you marketing unless you've asked us to.

04Our lawful basis

Under UK data protection law, we rely on these lawful bases:

• Contract: to give you a quote at your request and to carry out work you've agreed to.
• Legitimate interests: to reply to general enquiries, run our business and keep this website secure.
• Legal obligation: to keep records the law requires, such as tax records and gas safety records.
• Consent: for analytics cookies. Analytics only runs if you agree, and you can withdraw your consent at any time using cookie settings.

05Who we share it with

We only share your information with organisations that help us run the business and this website:

• Wix.com hosts this website and its forms. Form submissions are stored in our Wix account, and Wix checks submissions for spam.
• Our email provider receives form notifications and handles our emails. [To confirm: email provider, e.g. Microsoft Outlook]
• Search Engine Solutions Ltd built and looks after this website and can access its systems, including form submissions, to provide support.
• Google provides Google Analytics, and only receives information about your visit if you accept analytics cookies.
• Our accountant, insurers and professional advisers, where needed.
• Authorities and regulators, such as Gas Safe Register or HMRC, where the law requires it.

Some of these providers may process information outside the UK. Where they do, they must use safeguards recognised under UK data protection law.

06How long we keep it

We keep personal information only as long as we need it:

• Enquiries and quotes that don't lead to work: [To confirm: e.g. 12 months]
• Customer and job records: [To confirm: e.g. 6 years, for tax and warranty purposes]
• Gas safety records: for at least as long as gas safety regulations require.

07Your rights

You have the right to:

• AccessAsk for a copy of the information we hold about you.
• CorrectAsk us to fix anything inaccurate or incomplete.
• DeleteAsk us to erase your information, where we don't need to keep it.
• Restrict or objectAsk us to limit how we use your information, or object to it.
• TransferAsk for information you gave us in a format you can take elsewhere.
• Withdraw consentChange your cookie choice at any time, without affecting what happened before.

To use any of these rights, get in touch. We'll reply within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint (opens in a new tab) or on 0303 123 1113. We'd appreciate the chance to put things right first.

08Cookies

Cookies are small files saved by your browser. This website uses one cookie to remember your choice, and Google Analytics cookies are only set if you accept them. We don't use advertising cookies. You can change your choice at any time in cookie settings.

Our website host, Wix, also sets a small number of strictly necessary cookies to keep the site secure and working. These don't need your consent.

Other services this website uses

Fonts load from jsDelivr, images load from Wix's media servers, and the cookie banner script is hosted on Wix by Search Engine Solutions Ltd. These receive your IP address so they can deliver files to your browser, and none of them set cookies. Customer reviews on the homepage are shown with a widget from Elfsight, which loads from Elfsight's servers and also receives your IP address. [To confirm: whether the Elfsight reviews widget sets cookies or uses local storage] The map in the "Areas we cover" section loads its code from cdnjs and its satellite imagery from Esri, which receive your IP address. If you use the postcode checker, the postcode you type is sent to postcodes.io to find its location. We don't store it, and none of these set cookies. Links to Facebook and Google take you to their websites, where their own privacy policies apply.

09Changes to this policy

We'll update this page if the way we use your information changes. The date at the top shows when it was last updated.

10Contact us

For any question about your information or this policy, contact MMC Heating & Plumbing Ltd:

• Email mmcheatingplumbing@outlook.com
• Phone 07500 420605
• Post: 47 Hollyhock Drive, Liverpool L11 1HY